Rakiya A.Muhammad
A new initiative in Nigeria’s public service delivery aims to break away from the old model to a new paradigm of productive, result-driven, world-class Civil Service for accelerated national development.
The Permanent Secretary, Ministry of Police Affairs, Mr Abel Olumuyiwa Enitan, disclosed this at the sensitisation workshop on Effective Service Delivery, organised by the Federal Ministry of Police Affairs for Officers on Grade Level 07-14, at the SGF Conference room, Abuja.
“The improvement of public service delivery will significantly contribute to and propel the country towards their desired reforms agenda and assist in the attainment of the desired development visions,” he noted.
The Permanent Secretary, represented by the Director of General Services, Mrs Edemanya Ibilola Brayila, explained the workshop was for officers directly involved in the day-to-day implementation of the ministry’s mandates.
He described the workshop as germane to helping the staff get acquainted with the philosophy and principles of service delivery for the good and progress of all.
Enitan urged civil servants to be visionary, innovative, creative, purposeful, and result-oriented in their service to their fatherland.
He said Nigeria had been playing and would continue to play important roles in International Fora, adding the nation would have to seek to “self-improve” the governance processes through initiatives that focus on enhancing public service efficacy.
“Hence, the adoption of the SERVICE COMPACT with All Nigerians (SERVICOM) signals that the Public Service could do better and needs to do better to serve the Public adequately.”
According to him, they expect civil servants to consciously and deliberately commit to rendering prompt and efficient services to the citizenry.
He assured the Nigerian Government would spare no effort to improve officers’ competencies in the Civil Service through training and retraining of staff.
In her remarks, Director of Operations (SERVICOM), Dr Jumai Abdullahi, said: “You cannot give what you do not have and so, the need for capacity building for training and retraining of public servants which cannot be overemphasised.”
She underscored the importance of transformation, adding no visible change could happen without it.
The Director pointed out the transformation has come through reforms in Nigeria’s civil and public service.
She lauded the efforts of the management of the Ministry of Police Affairs.
